ThePandaCity
 

The Panda City offers one year Limited Warranty of the YIYNOVA LCD Monitors to the original purchaser. The warranty is voided if the product is carried/transitted outside USA. In order to get the Warranty service from our company, please follow the following steps:


 
Step 1   Fill out the RMA ( Repair Merchandise Authorization ) Request Form then send it to us. You can send it
    by Email: RMA@ThePandaCity.Com
 
Step 2   Our customer support will email you a RMA number for your defect product after review and verification.
Or we may contact you if the problem can be overcome without a return.
 
Step 3   After you get the RMA number, please ship your defect product with a full protective packing box and write the RMA number on shipment box and put RMA request form inside the shipment box.
Please use the carrier which has the tracking number for your shipment.
Please don't include any accessory or spare part.
 
Step 4   Once we receive your shipment, our technician will review your return and send you an email notification for the returned unit condition (please allow 2 to 3 days for review).
 
Step 5   After the item is repaired or replaced, we will ship back the repaired or replaced item by UPS, FEDEX or proper carrier. Then send you an email notification when tracking number if appliable.

Attention:

  • All units must be accompanied by a valid RMA number. Items returned without an RMA number will not be processed.
  • Warranties are void if the factory seal is broken. Customer may be charged as percent-of-warranty repair.
  • Return freight will be at customer's expense.
  • Customer will also be responsible for the freight back to themself if no problem is detected by the technician.
  • Physical damages to unit sustained during transit voids any warranties.





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